Shipping & Refunds

Shipping Policy

1. Processing Time: Orders are typically processed and shipped within [X] business days (excluding weekends and holidays) after payment is received. Any changes to this processing time will be communicated to customers through the Nuage Cosmetics website.

2. Shipping Rates: Shipping costs are calculated at checkout based on the weight of the items and the destination. Nuage Cosmetics reserves the right to update shipping rates as needed.

3. Domestic and International Shipping: Nuage Cosmetics currently offers shipping to both domestic and international locations. International customers are responsible for any customs, duties, or taxes imposed by their country.

4. Tracking Information: Customers will receive a shipping confirmation email containing tracking information once the order has been dispatched. It is the customer's responsibility to track their order using the provided information.

5. Shipping Delays: Nuage Cosmetics is not responsible for any delays in shipping caused by factors beyond our control, such as weather, natural disasters, customs processing, or carrier delays. We will make every effort to inform customers of any known delays.

Refund Policy

1. Returns: Customers may return products within [7] days of receiving their order. To initiate a return, please contact our customer service team at [contact@nuagecosmetics.com] with your order number and reason for the return.

2. Eligibility for Returns: To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received. Returns that do not meet these criteria will not be accepted.

3. Refund Process: Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within [7] days.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. If applicable, details on return shipping will be provided by our customer service team.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [7] days of receiving the product. We may require photo evidence to assess the damage or defect. A replacement or refund will be issued based on our evaluation.

Contact Information: For any questions or concerns regarding shipping or returns, please contact our customer service team at [contact@nuagecosmetics.com].